Privacy Policy

Get Debt Support operates as an intermediary referral business. This Privacy Notice sets out how we collect and use your personal information whenever we deliver our services to you. Our lawful basis for processing your information is primarily ‘contractual’; however, in some circumstances, we may also request your consent — for example, to record or share special category data, or to provide marketing about our services and relevant third-party services.

What Personal Information do we Collect?

To provide our services under the agreement between us, we collect 'Personal Information (data)' that allows us to identify you. Below you’ll find an explanation of what type of information we collect and why we need it.

The categories of your personal data include the following, along with the reasons and uses:

Personal Descriptors

Examples: Name, age, date of birth, passport or driving licence details.

This information is essential for identifying you and maintaining communication with you.

It is mandatory, so you cannot opt out of providing this data.

Financial Information

Examples: Income, expenditure, assets, liabilities, bank statements, benefits details, wage slips, tax returns, default history, legal actions or county court judgements, previous credit history, bank account and debit card details.

Our partners require this data to provide specific services, such as making payments to creditors on your behalf. While not every service needs it, contractual arrangements like insolvency or debt management solutions cannot proceed without it.

This information cannot be opted out of.

Employment Information

Examples: Employment status, occupation, pay date, salary amount, and professional status (e.g., Dr., Company Director, Police officer).

This information helps us assess your eligibility for debt solutions. Some services don’t need it, but it is compulsory for insolvency and debt management services.

It cannot be omitted.

Life Information

Examples: Marital status, number and approximate ages of dependents, household details.

This information is used when assessing affordability for debt repayments. It is not always necessary but is a requirement for insolvency and debt management solutions.

This cannot be opted out of.

Health Information

Examples: Physical or mental health conditions.

This may be collected in order to identify vulnerabilities or additional support needs.

Unlike other categories, you may opt out of providing this information.

Who Collects your Data?

Within Get Debt Support, there are multiple data controllers. Your contractual documents will specify which of the following is the primary controller of your data.

Registered Data Controllers

Organisation: Get Debt Support, trading as ATLAS GLOBAL MARKETING LIMITED.

Typical services covered: Debt advice and ancillary services.

How do we Receive your Information?

Information may be provided directly by you, a third-party acting on your behalf, your creditors, your bank, credit reference agencies, law enforcement, or legal representatives. On occasion, health professionals may supply details relevant to your case.

Website

When you use our website, we may collect your IP address, cookies, and browser data. We also use plugins such as Google Analytics, WordPress, and Yoast SEO to enhance our services. Cookies are small text files used to log standard internet behaviour and visitor information, enabling us to compile reports and improve website activity.

Further details can be found at: www.aboutcookies.org or ico.org.uk/concerns/cookies/

Although you can configure your browser to reject cookies, doing so may prevent some features of the site from functioning properly.

External Websites

Our website and communications may link to external organisations. Please note: this Privacy Policy applies only to Get Debt Support. When you navigate to another website, their own privacy notice will apply.

How do we Use your Information?

Our main legal basis is the ‘contract’ under which we operate: we collect your details and refer you to a licensed Debt Advice firm for a full assessment of your circumstances. In cases where we need to collect special category information or process your details for marketing, we will obtain your explicit consent. You will always be made aware when this applies.

Sometimes, lawful processing may also be based on vital interests (e.g., protecting your life) or legitimate interests (e.g., statistical reporting). Where possible, this data is anonymised.

Our core purpose in processing your information is to deliver the services you request, such as debt advice, insolvency or debt management support, or legal services. Consent is explicitly required if we use special category data or engage in direct marketing.

Transferring and Sharing your Information

To provide our service, we share your details with other organisations — without this, neither we nor they can fulfil the contract. For example, referrals are made to licensed debt advice firms. Additionally, we sometimes outsource limited services, such as quality monitoring, scanning, marketing, audits, or printing. While most providers are UK-based, some may operate outside the EU. In every case, providers are vetted to ensure data protection.

We may also share data with law enforcement, regulatory agencies, or government bodies if legally required. If you appoint a spouse, carer, or representative, we will share data only with your explicit consent, which you can withdraw at any time.

Your Rights

How we Secure and Retain your Data

We retain your information for the duration of our relationship and up to six years after closure of your account, in compliance with legal and regulatory duties. Any information not required is securely destroyed. Paper records may be scanned into digital systems for safekeeping.

We employ strong security measures, both physical and digital, and regularly test them. If a data breach occurs, we will notify you immediately. You must also inform us promptly if you suspect your data has been exposed.

It is your responsibility to safeguard passwords and other security credentials, including information shared on social media. If you are dissatisfied with our handling of your information, you can contact us directly or escalate concerns to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Marketing

When you register with us or use our services, we may use your details to provide updates and offers. If you consent, we may also send marketing information. You may withdraw consent at any time.

We do not share your details with third parties for marketing unless you give explicit consent. Occasionally, we may recommend services from within Get Debt Support that could save you money — this is considered a legitimate interest unless you object.

Routine communications such as newsletters, updates, or regulatory notices are not classed as marketing but form part of our service obligations.

How to Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us:

Email: info@getdebtsupport.co.uk

Changes to our Privacy Notice

If changes are made to how we use your data, we will provide at least 14 days’ notice. You may refuse such changes, but this may mean we are unable to continue our service.

Last Publication Date: January 2025

By submitting the enquiry form you agree that the information provided is true and accurate and that Get Debt Support may send the details of this enquiry to an appropriate partner for the purpose of furthering your enquiry and that the partner may contact you for further information as required. We will not send, sell, loan or lease your data to any other third party except those needed to provide the service you have requested.

At Get Debt Support we do not give advice. On completion of our form, we will introduce you to one of our authorised debt solutions partners. We will use the contact details that you have given to us on the form to make this introduction and may receive compensation from our partner for this introduction. A debt adviser will contact you by telephone. During that telephone call, Get Debt Support will discuss your options in more detail. During this call, and other subsequent communication, you will be dealing with a debt solutions partner and not Get Debt Support.

All solutions are subject to acceptance and eligibility. Further conditions will apply and telephone calls are recorded for your protection. Initial advice is always free but, as commercial companies, our partners do charge for on-going services, if you enter into a debt solution with one of our partners companies, then fees will apply and these are made clear by the advisers and also in the documentation you receive. You have the right to a cooling off period of 14 days. Retained payments may place you further into arrears. Debt write off only applies on completion of the Insolvency Solution and details do appear on a public register. Full details will be discussed prior to entering into any agreement and alternative options may be offered, where considered to be in your best interest. Your ability to obtain credit will be affected for 6 years, even if the solution lasts for less and your assets and property could be at risk. Our partners are all authorised and regulated by the Financial Conduct Authority and comply with their rules and principles of business.

We take reasonable care to ensure that the information appearing on this website is up to date and accurate. Whilst we take precautions to prevent the occurrence of errors and omissions, the user of this website should not take the accuracy of the information for granted. None of the material contained in this website is to be relied upon as a statement or representation of fact. We do not accept liability or responsibility and it gives no warranty as to the accuracy of this information. We are not giving advice or recommendation by virtue of having provided information on this Website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Under no circumstances will Get Debt Support and its employees, connected parties or qualified third party associates accept liability for any decision made or action undertaken as part of reliance to the information contained on this website. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your statutory rights are not affected by this disclaimer.

Your information will be provided to organisations who will go through your circumstances and tell you about possible debt solutions including IVA's. Help can only be offered following a thorough fact finding service.
There is free debt advice available through the Money Helper and they can be contacted on 0800 138 7777.

May not be suitable in all circumstances. Fees apply. Your credit rating may be affected

This site is not part of the Facebook website or Facebook Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK,Inc.

Get Debt Support is a trading style of ATLAS GLOBAL MARKETING LIMITED.
ATLAS GLOBAL MARKETING LIMITED Company number: 16497011, ICO number: ZB909315 is registered in England and Wales. Registered Office Kingsway Luton LU11TS

© 2025 Copyright. All Rights Reserved.