Cookies

When to Complain

Cookies are small files stored on your device to help websites function smoothly. We use them to make sure our site runs as intended. Some cookies are strictly necessary, while others are used to improve user experience by analyzing visitor behaviour or tailoring promotions. If you ever feel our cookie use is inappropriate or not transparent, you are entitled to raise a complaint through the contact details provided at the end of this notice.

Types of Cookies We Use

Whenever you interact with our online services, two main types of cookies may be placed on your device:

Session Cookies – temporary files that remain active only while you are browsing. They disappear as soon as you close your browser. These help with features such as logging in securely or verifying actions during your visit.

Persistent Cookies – unlike session cookies, these remain stored on your device for a set period. They allow us to recognise your preferences when you return to our website, offering you a smoother experience.

Cookie Categories Explained

According to the International Chamber of Commerce (UK), cookies generally fall into four categories. We adopt this same standard when describing our cookie use:

Strictly Necessary – Critical for site operation, such as accessing secure areas or carrying out transactions.

Performance – Used to gather insights into how visitors use the site (for example, which pages are most popular and whether any errors occur).

Functionality – These remember your choices (language, username, or location), helping us provide a more personalised service.

Targeting/Advertising – Helps deliver advertising more relevant to you, limits the number of times you see an ad, and measures campaign success. These may also track your interests across other websites.

Additional Uses of Cookies

• To ensure security features like fraud prevention are active and reliable.
• To monitor system performance and maintain website stability.
• To improve the load speed of pages and deliver smoother browsing.
• To test new features or design layouts before wider release.

Where Our Cookies Come From

Below are examples of cookies our Group websites and associated platforms may use, along with their categories:

Our Approach to Cookie Data

Information collected through cookies is never used by us to directly contact you by post, email, or phone. Instead, we use this data to make sure your experience is as smooth and relevant as possible. This may include personalised recommendations, advertising connected to our services, and ensuring the security of our systems.

We may occasionally update our cookie settings in line with new technologies or business requirements. Any such changes will be reflected in this policy, so we encourage you to review it regularly.

Managing Your Preferences

If you would like to control or delete cookies, you can do so through your browser settings. Detailed guides are available at www.aboutcookies.org. This site explains how cookies work, how they are managed across browsers, and how you can remove them if you prefer. For mobile users, we recommend consulting the manufacturer’s instructions or user manual for specific guidance.